Placing an order is easy, simply add the product/s you want to buy to your cart, click on the cart icon to review the contents, then click on checkout to enter your contact details, payment info and complete the purchase.
No, you can complete your purchase as a guest - but there are great benefits to creating an account!
As a member, all of your information (safe and secure) will be ready for when you want to place your next order. No need to re-enter your details each time.
Because we endeavour to get it to you as soon as possible, unfortunately, we are unable to make any changes once your order has been placed. This includes the delivery option, delivery address or payment method.
After you’ve submitted your order it cannot be changed or cancelled. You can choose to return your order after you’ve received it, subject to our terms and conditions.
When your order has been despatched you will receive a confirmation email. The email will include a tracking number which can be used to monitor the progress of your delivery.
In the unlikely event that an item arrives damaged, faulty or wrong, please contact a member of our customer service team and we’ll sort it out as soon as possible.
For more information, please read our returns policy.
We may have sent your items in separate packages. If your order has been sent in two separate packages you will be provided two separate tracking numbers in your confirmation email.
If you’ve received all packages and an item is still missing, please contact a member of our customer service team and we will try to resolve the issue as quickly as we can.
For more information, please read our returns policy.
Yes, when you place your order you will receive an order confirmation/tax invoice.
All orders placed will receive an automated confirmation email, if by any chance you do not receive one please send us an email with details and proof of payment.