Frequently Asked Questions

What payment methods do you accept?

We accept VISA, Mastercard, American Express credit/debit cards, Paypal and Afterpay*.

I’m having trouble logging in to my account, what can I do?

Firstly, check that your email address matches the email used when you registered.

If you can’t remember your password, click the ‘forgot password’ link on the sign in page. This will prompt you to enter your email address, and we’ll send you an email with a link that will allow you to create a new password for your account.

Are my details safe on your website?

Our website uses industry standard high-grade encryption to ensure the safety of your payment and personal information.

We do not capture or store your credit card information at any time.

Can I see my order history?

If you’ve created an account, you’ll be able to see an organised list of your online transactions in the ‘My Orders’ area of your account.

Does the pricing include GST?

All prices listed are GST inclusive.

How can I order?

Placing an order is easy, simply add the product/s you want to buy to your cart, click on the cart icon to review the contents, then click on checkout to enter your contact details, payment info and complete the purchase.

Do I need to sign up to place an order?

No, you can complete your purchase as a guest - but there are great benefits to creating an account!

As a member, all of your information (safe and secure) will be ready for when you want to place your next order. No need to re-enter your details each time.

How do I change my order details once I’ve placed it?

Because we endeavour to get it to you as soon as possible, unfortunately, we are unable to make any changes once your order has been placed. This includes the delivery option, delivery address or payment method.

Can I cancel my order?

After you’ve submitted your order it cannot be changed or cancelled. You can choose to return your order after you’ve received it, subject to our terms and conditions.

How can I track my order?

When your order has been despatched you will receive a confirmation email. The email will include a tracking number which can be used to monitor the progress of your delivery.

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