In the unlikely event that an item arrives damaged, faulty or wrong, please contact a member of our customer service team and we’ll sort it out as soon as possible.
For more information, please read our returns policy.
We may have sent your items in separate packages. If your order has been sent in two separate packages you will be provided two separate tracking numbers in your confirmation email.
If you’ve received all packages and an item is still missing, please contact a member of our customer service team and we will try to resolve the issue as quickly as we can.
For more information, please read our returns policy.
Yes, when you place your order you will receive an order confirmation/tax invoice.
All orders placed will receive an automated confirmation email, if by any chance you do not receive one please send us an email with details and proof of payment.
We deliver Australia wide.
No, we do not deliver to PO box addresses, parcel lockers, private mail bags or locked bags.
Delivery times will vary depending on your location. We aim to dispatch your order within 1-3 business days assuming all items are in stock. Once you’ve received your order confirmation email, please allow:
Please allow up to 4 business days from placing your order for the confirmation email.
While we endeavour to deliver on time every time, there may be instances when your delivery is delayed and therefore delivered past these timeframes.
Delivery charges are calculated depending on the delivery postcode and order value. If you’re located in Victoria you can also opt to collect from our Maidstone office free of charge.
For more information, please visit our delivery information page.
If you’re located in Victoria you can opt to collect from our Maidstone office free of charge. All details are contained in the email confirmation as well, but our address is 108 Mitchell Street, Maidstone VIC 3012.
No, we currently only deliver to Australia.